Stolen claims must be filed within 15 days from the date it was marked delivered. We ask that you wait 5 days from the day the package was marked delivered it can occur that packages are scanned as delivered, yet not show up for a few days. Route considers packages marked "delivered" and not received as stolen. Damaged claims must be filed within 15 days from the date it was marked delivered. Claims for damaged item(s) can be filed right away. Please remember to include pictures of the item(s) and packaging. If your item arrives damaged, unusable, or otherwise in unacceptable conditions, we invite you to file a claim immediately.
#HOW LONG DOES IT TAKE FIRMOO GLASSES TO SHIP UPDATE#
You may file a claim if enough time has been allowed for delivery to take place and it's past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered".Ĭlaims are considered "lost" after 7 days without a tracking status update (20 days for international shipping) and must be filed no later than 30 days from the last update. This can also occur if your order has been stuck in any shipping stage other than "delivered".
Anything else I need to know about making an exchange?Īn item is considered lost if it is never reported as delivered. Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement. Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.ģ. Obtain a Return Notice Email by contacting our Customer Service.Ģ. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 ( 1-85), contacting us via Live Chat, or emailing us at Delivery:ġ. Or, if you chose the replacement option, we'll ship your new eyewear! You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number.ģ. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours.Ģ. The return-item button will be available for three months after your order is placed. Making a return is easy! First, visit the "Purchase History" section of your account profile, and select your recent purchase.
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